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Product upgrade hasn't happened (From 300 to 500)

sw4mpl0rd
Grafter
Posts: 66
Thanks: 5
Registered: ‎24-03-2014

Product upgrade hasn't happened (From 300 to 500)

Hello all, 

I was supposed to be upgraded from Full Fibre 300 to Full Fibre 500 today but it hasn't happened yet.
Yes, I know I'm impatient!

I'm stuck on:

An error has occurred

You can't change your products for the moment, you already have a product change in progress.
 
Is this usual or have I got lost in the system somewhere?

Thanks
 
4 REPLIES 4
RealAleMadrid
Aspiring Hero
Posts: 2,728
Thanks: 1,405
Fixes: 59
Registered: ‎07-07-2009

Re: Product upgrade hasn't happened (From 300 to 500)

@sw4mpl0rd It might happen later today, the message would suggest the change is still pending. If it hasn't completed by tomorrow try calling support.

dvorak
Moderator
Moderator
Posts: 29,498
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: Product upgrade hasn't happened (From 300 to 500)


Moderators Note


This topic has been moved from Full Fibre to My OrderW

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: Product upgrade hasn't happened (From 300 to 500)

Evening @sw4mpl0rd 

Looks like the upgrade was completed on our end the day after your post.

Is all working okay now?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sw4mpl0rd
Grafter
Posts: 66
Thanks: 5
Registered: ‎24-03-2014

Re: Product upgrade hasn't happened (From 300 to 500)

Yes, all good. Thanks!