Order cancelled randomly after working fine
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Order cancelled randomly after working fine
06-05-2023 6:24 PM
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"We're emailing you to let you know that your broadband order has been cancelled by your current service provider"
However we are not switching, we moved into an empty property that did not have a provider- Openreach came an installed a new line. It's been working for a couple of weeks...
To get this on a Saturday night after the phone lines have closed until Monday is pretty outrageous...
Any suggestions?
Re: Order cancelled randomly after working fine
06-05-2023 8:05 PM - edited 06-05-2023 8:08 PM
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The help lines have only just shut and will be open again in the morning, so not sure where you got the wait ;till Monday from.
Have you checked the tickets on your account for more information?
Our award-winning, UK based customer support is available 7 days a week
8am - 8pm Monday to Sunday
Re: Order cancelled randomly after working fine
06-05-2023 8:07 PM
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Hmm every number I could find redirected to the same line that said it was open Mon- Fri and until 6 on Saturday...
Re: Order cancelled randomly after working fine
06-05-2023 8:11 PM
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See my edit above.
Re: Order cancelled randomly after working fine
06-05-2023 8:18 PM
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