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Plusnet Mobile - New SIM not active

FIXED
kharia
Newbie
Posts: 4
Fixes: 2
Registered: 3 weeks ago

Plusnet Mobile - New SIM not active

I used a PAC code to transfer my number over to Plusnet and received a new SIM in the post on Tuesday 13th April.

 

However, the sim is not active - contacted plusnet on the phone and the agent could find no record of the order! And yet somehow, I have an already been billed upfront for the first month!

 

I was advised that I would need to work 5 working days while they "looked into the issue" and in the meantime I should wait for an activation email. Can someone please help to get this sorted?

1 REPLY 1
kharia
Newbie
Posts: 4
Fixes: 2
Registered: 3 weeks ago

Re: Plusnet Mobile - New SIM not active

Fix

Resolved