Showing results for 
Search instead for 
Did you mean: 

Phone line installation issues

Posts: 1
Registered: ‎08-07-2020

Phone line installation issues


The BT engineer sent 1st July to connect the line could not gain access to a pole to fix a line break so I'm left without connection.  He suggested a van with a lift was required and that this would be done in a few days.

I've had email notification from Plusnet that I would be contacted but so far no contact.  I have called a few times unsuccessfully.  

Can you please arrange for the necessary engineer visit ASAP.  I'm working from home so any time will work for me. No need confirming if it is ok please just let me know when they're coming.  My current ISP contract ends in a few weeks. My work relies on a stable internet connection and I expected to have overlap of both ISPs for 3 weeks as backup in case of problems.

Hoping someone here can help



Plusnet Help Team
Plusnet Help Team
Posts: 8,675
Thanks: 1,352
Fixes: 456
Registered: ‎01-01-2012

Re: Phone line installation issues

Thanks for your post @Bob_B

I can see our Provisioning team have picked this up for you and advised on the latest steps

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team