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Ordered Fibre, payment taken, account doesn’t exist. Please help

Clairekuz
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Posts: 1
Registered: ‎04-11-2018

Ordered Fibre, payment taken, account doesn’t exist. Please help

This has happened a second time and now I’m paying a line activation fee of £50 that wasn’t being charged originally. Online chat said I needed to call but I’m concerned about the cost of calling. Please help.
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Baldrick1
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Re: Ordered Fibre, payment taken, account doesn’t exist. Please help

it's a 0800 number so free on both landlines and mobiles.

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adamwalker
Plusnet Help Team
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Re: Ordered Fibre, payment taken, account doesn’t exist. Please help

I'm really sorry and disappointed to see that's happened twice let alone once. I'd like first of all to make sure I've checked everything I can to see if there'a a record of an account for you on our systems. Could you please send me a private message including the username (if you got to create one) and your postcode?

 

 

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 Adam Walker
 Plusnet Help Team
dvorak
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Re: Ordered Fibre, payment taken, account doesn’t exist. Please help


Moderators Note


This topic has been moved from Fibre to My Orders

 


 

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