Showing results for 
Search instead for 
Did you mean: 

New Customer

Posts: 1
Registered: ‎03-11-2018

New Customer

I signed up on the 10th October and asked to start phone and broadband on the 29th October.

Acknowledgement was on 11th October.

I have had no info on the progress of my order in spite of taking funds.

I have had no answer to my question chasing the order. Ref 184096550.

What is going on? It has been impossible to tel., waiting time outrageous, this is a telecommunication company!!

Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: New Customer

Welcome to the forum @geeps

While you wait for a member of staff to confirm the date, you can do a quick check for yourself to see if the order has a completion date.

Have a look at the BT Wholesale checker site at

Enter your phone number and look in the text below the results table.

It will say if there is an open order on your line and more importantly the date it is due to be completed.

Ex - Plusnet Customer (2009 - 2023) now with BT
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: New Customer

Hi @geeps sorry for the lack of updates on your orders. I have checked your account and updated you further here


Kind regards,