Ordered Fibre, payment taken, account doesn’t exist. Please help

[#1]

This has happened a second time and now I’m paying a line activation fee of £50 that wasn’t being charged originally. Online chat said I needed to call but I’m concerned about the cost of calling. Please help.

[#2]

it's a 0800 number so free on both landlines and mobiles.

[#3]

I'm really sorry and disappointed to see that's happened twice let alone once. I'd like first of all to make sure I've checked everything I can to see if there'a a record of an account for you on our systems. Could you please send me a private message including the username (if you got to create one) and your postcode?

[#4]

Moderators Note

This topic has been moved from Fibre to My Orders