Order update

[#1]

Hello,

I've placed an order on the 22nd of September, got the phone line in last Monday (8th of October), however I have no info on the broadband... no router, nor progress, nor a go live date. Could I please have a status update on my order?

Thanks in advance!

[#2 · Accepted solution]

Hi @Noemi, thanks for getting in touch.

I am sorry to hear you have received no communication surrounding your broadband order. I have looked into the account for you now and provided you an update here

Let us know if you need any further assistance

[#3]

Hi @abails0105,

Thanks for the reply and update. We'll be in touch if any other issues appear, hopefully it won't be the case.