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Order still being processed after a week

dalenlee1978
Newbie
Posts: 3
Registered: ‎20-06-2023

Order still being processed after a week

I made a purchase for Unlimited Fibre six days ago. Yet, when I check my online account, it indicates that my order is still being processed and the Broadband Order tracker hasn't been updated, furthermore my first payment has been taken already. I know many who have ordered the package recently with Plusnet and received a text with an activation date the day after signing up. I’d just like just know what is happening with my account and when I'd be able to have activation. 

4 REPLIES 4
dalenlee1978
Newbie
Posts: 3
Registered: ‎20-06-2023

Re: Order still being processed after a week

Is anyone from Plusnet even reading these posts ? As in my case it don't look like it.
.When I login to my plusnet account there is no change from the very 1st day when I took out the contract with plusnet.
Can someone please find out what's going with my order please and thanks.
jab1
Legend
Posts: 18,925
Thanks: 6,210
Fixes: 286
Registered: ‎24-02-2012

Re: Order still being processed after a week

@dalenlee1978 The PN Help Team do patrol these boards, but as there are only a couple of them, and they take the oldest posts first, it is not an instant response. Your best option, if you are desperate is to call in - 0800 432 0200.

John
dalenlee1978
Newbie
Posts: 3
Registered: ‎20-06-2023

Re: Order still being processed after a week

Thanks that is what I will do. Thank you.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,062
Thanks: 1,639
Fixes: 495
Registered: ‎01-01-2012

Re: Order still being processed after a week

Afternoon @dalenlee1978 

I'm really sorry to hear you've had no updates on your orders.

I can see Samantha on our social team updated you on this earlier today.

If you have any further issues or questions moving forward let us know

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team