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New to. Plusnet and broadband still not working

Agi
Newbie
Posts: 1
Registered: ‎21-06-2023

New to. Plusnet and broadband still not working

Hi, we've supposed to have switched over to Plusnet yesterday, after 2 calls to Plusnet we've been assured all is well and its just a wait for Openreach to switch us, well, this morning still no broadband, what next? Sad
3 REPLIES 3
jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: New to. Plusnet and broadband still not working

@Agi Welcome to the forums. The agents you spoke to, if that was what you were told, are wrong.If 'all is well', you should be online.

What colour is the light on your Hub?

John
Baldrick1
Moderator
Moderator
Posts: 11,848
Thanks: 5,274
Fixes: 421
Registered: ‎30-06-2016

Re: New to. Plusnet and broadband still not working

Moderator's Note

This topic has been moved from Broadband to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,950
Thanks: 1,561
Fixes: 481
Registered: ‎01-01-2012

Re: New to. Plusnet and broadband still not working

Afternoon @Agi 

I'm sorry to hear about the issues with your order.

From what I can see they completed later that day and you're online now.

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team