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Order status

Posts: 8
Registered: ‎03-10-2018

Order status

My order is due for activation tomorrow. Its not a problem to me, but it says the Hub One is not yet despatched.

It also has mysterious prices under the account summary.

I'm wondering what is going on?

I don't see how to use this ticket system.


24/09/2018 BP03874032 Unlimited Fibre Extra £20.99(monthly) Buy
01/01/1970 - 18 months contract £0.00(upon cancellation) Pending 
24/09/2018 HW50275013 Plusnet Hub One £0.00 Buy
24/09/2018 N/A Unlimited UK & Mobile Calls £18.99(monthly) Unconfigured

Seasoned Pro
Posts: 470
Thanks: 179
Fixes: 7
Registered: ‎31-05-2017

Re: Order status

To be honest I wouldn't worry about it. Plusnet have a habit of cocking things up and the new billing system is an old bingo machine.( Charges what it feels like)🤣
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Order status


Hi @Lyne sorry for the delay in dispatching your router, I have provided you with an update on this via a ticket on your account here


In regards to account summary it is outlining the costs of the individual products on your account i.e. Unlimited Fibre Extra is £20.99 and Unlimited UK & Mobile Calls is the £18.99 Line rental cost.

You can ignore this as it highlights the standard costs of these products and does not include the discounts on your account which you can find in the above ticket.


If you have any further questions please do not hesitate to get back in touch.


Kind regards,