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Order delayed

Posts: 2
Registered: ‎23-08-2022

Order delayed

I ordered fibre on 12th August as I had just moved into a new property, I received a text today informing me that there’s been a delay. Called the number and after 45 minutes of been on hold I had to hang up due to meetings at work. Please help
Plusnet Help Team
Plusnet Help Team
Posts: 1,854
Thanks: 399
Fixes: 87
Registered: ‎22-01-2018

Re: Order delayed

Hiya @Samantha5


I'm really sorry your order has been delayed and I can appreciate both the hassle as well as the frustration this has caused you. 


We're are more chocca than usual so it is taking us longer to get back to you guys than I would like. 


I can see you spoke to a member of our provisioning team here in regards to this. 


Please get to us if you need any further help. 


If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team