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Order delayed. What's going on?

Posts: 1
Thanks: 1
Registered: ‎10-03-2023

Order delayed. What's going on?

Hi there,

My broadband was meant to go live yesterday, but instead I had a message saying "There's been a problem progressing your broadband order."

Another message popped up later in the evening saying "Assigning ticket to workflow to be actioned 255".

I know there's been a few other people with similar issues in the last few days but I haven't seen any replies from plusnet themselves - is there a common reason for this happening? And how long is it likely to be before there's an update? Do I need to be doing anything to progress the order myself?

I'm using mobile data at the moment and trying to ration it, but it's difficult not even knowing how long I need to ration for!

Any help would be hugely appreciated; thank you in advance.
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Plusnet Help Team
Plusnet Help Team
Posts: 398
Thanks: 165
Fixes: 31
Registered: ‎01-12-2020

Re: Order delayed. What's going on?

Hi @tootsienoodle 


I'm really sorry to hear your order has been delayed, it's the last thing you want to hear when switching over to a new provider. An email was sent across to you on the 10th March with an update on the this, did you see the email with the info? 

 Curtis Smith
 Plusnet Help Team