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Order cancelled

mrwhitby
Newbie
Posts: 2
Registered: 09-11-2016

Order cancelled

Good morning,

 

My line was activated today, and i have revived a message saying: 

 

There's been a problem progressing your broadband order.

We'll get some more information on the problem and update this ticket with details as soon as we have them.

[internal note]
Order has been cancelled. Please check Install Diary and resubmit order once issue is resolved.

 

Can you please tell me whats happening and when my fiber will be active, thanks

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: Order cancelled

As your line has only just gone active our suppliers records haven't been updated so we can't place your fibre order at this time.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mrwhitby
Newbie
Posts: 2
Registered: 09-11-2016

Re: Order cancelled

Ok when do you think it's likely my broadband will be working?
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Order cancelled

It usually takes 24-48 hours for the records to update and the line to reflect fibre availability, from there we'll get the order placed and confirm the activation date, the actual date is based on engineer availability to complete the fibre connection at the local cabinet.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team