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Broadband upgrade

eagleman
Newbie
Posts: 3
Registered: ‎05-02-2021

Broadband upgrade

I have recently upgraded from Standard broadband to fibre and was given the 3rd May as the up upgrade date, so for the switch to fibre has not happened still only below 4mb/s speed. How long will the transfer take, when is it likely to happen.

 

Regards

 

G.

3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 15,316
Thanks: 5,875
Fixes: 421
Registered: ‎30-07-2007

Re: Broadband upgrade

Check for any tickets on your account as indicated in this thread https://community.plus.net/t5/My-Order/Upgrade-to-Unlimited-Fibre-on-2nd-May-never-happened/m-p/1919...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,896
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Broadband upgrade

Hi @eagleman I've just checked over your account and can see your upgrade is set to go ahead on 12/5/23

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
eagleman
Newbie
Posts: 3
Registered: ‎05-02-2021

Re: Broadband upgrade

Thank you for this update.

G.