Hello,
I’m growing increasingly frustrated with the service I am receiving from yourselves.
I reluctantly upgraded the service on 31/08/2022 to full fibre broadband after having endured subpar speeds for 6 months.
The original change over date I was given was 7/09/2022. This date came and went and I received no communication from yourselves as to why there was a delay. I also still hadn’t received the new router by then either. I called your service centre and was on hold for about 50 minutes to be told that it had been delayed as an engineer needed to visit the terminal and make a change from ADSL to fibre. I was also assured that my router would be sent out.
The customer service rep spoke about the BT strikers and how it was impacting everything. Fine. I understand and am in support of those striking. However, what I don’t understand is why it took me calling in and spending 50 minutes on hold just to find this out. You could’ve saved hassle by communicating why there was a delay.
It’s now 21/09/2022. 21 days since upgrading, and 14 days since the original change over date.
To make things worse, my current connection seems to be down and so I’m back on my cellular data again.
What’s happening with my connection?!
