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Order Cancelled?

alderson180
Grafter
Posts: 28
Thanks: 1
Registered: ‎25-09-2018

Order Cancelled?

Ordered (and paid) for broadband last week, but now I've had two emails sent saying the home phone has been cancelled then another saying there's a problem with my broadband order.


The link provided gives no more info at all, I'm not even sure if it's been cancelled or not.

3 REPLIES 3
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Order Cancelled?

Hello @alderson180

 

Sorry to hear your orders were rejected. I have had a look into this for you and responded to your query with a detailed email. You can also view my response on your members portal by Clicking Here

 

Should you require any further information feel free to ask.

 

alderson180
Grafter
Posts: 28
Thanks: 1
Registered: ‎25-09-2018

Re: Order Cancelled?

Hi,

I've contacted TalkTalk and their only solution was to contact the previous tenant to deal with it.

I have no idea who that was and the landlord obviously won't provide personal details like that.

They also said:

"The only thing you can do is have your new provider set-up a new line for you as we are unable to disconnect a customers line without them telling us to."

Or sign up with them instead.

With the new line how long would that take?

And presumably I won't be charged (again) until the service is live?

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Order Cancelled?

Thanks for getting back to us.

We've updated the open ticket with more information

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team