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Order "complete" but no email confirmation

Posts: 1
Registered: ‎25-09-2018

Order "complete" but no email confirmation

Been waiting 15 days for fibre broadband to be set up, connection settings say "Always on broadband xDSL (Not Active)" whilst on account summary the Fibre Extra Broadband shows up as "complete". Can I set up my router now or is the internet still not active?


edit: completion date was moved from today tomorrow earlier this morning after i was told an engineer would be coming out today to sort it...  midnight 26th meaning tomorrow i assume?

Posts: 11,764
Thanks: 5,230
Fixes: 420
Registered: ‎30-06-2016

Re: Order "complete" but no email confirmation

If it’s being activated tomorrow then it could be up until midnight tomorrow before you can get online.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Order "complete" but no email confirmation

Hi @callumjohnson97


I have looked through your account and contacted our suppliers regarding your order for an update. As my response contains account specific details I have responded via a ticket on your account that you can view here

If you have any further questions feel free to get in touch.

- Warwick