Order Cancelled?

[#1]

Ordered (and paid) for broadband last week, but now I've had two emails sent saying the home phone has been cancelled then another saying there's a problem with my broadband order.

The link provided gives no more info at all, I'm not even sure if it's been cancelled or not.

[#2]

Hello @alderson180

Sorry to hear your orders were rejected. I have had a look into this for you and responded to your query with a detailed email. You can also view my response on your members portal by Clicking Here

Should you require any further information feel free to ask.

[#3]

Hi,

I've contacted TalkTalk and their only solution was to contact the previous tenant to deal with it.

I have no idea who that was and the landlord obviously won't provide personal details like that.

They also said:

"The only thing you can do is have your new provider set-up a new line for you as we are unable to disconnect a customers line without them telling us to."

Or sign up with them instead.

With the new line how long would that take?

And presumably I won't be charged (again) until the service is live?

[#4]

Thanks for getting back to us.

We've updated the open ticket with more information