Openreach engineer appointment
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Openreach engineer appointment
05-12-2022 7:20 PM
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Waiting for openreach engineers is becoming really frustrating
Re: Openreach engineer appointment
06-12-2022 10:10 AM
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Thread moved from Broadband to My Order.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Openreach engineer appointment
06-12-2022 11:53 AM - edited 06-12-2022 11:55 AM
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Ofcom Automatic Compensation Scheme
Plusnet is signed up to the Ofcom Automatic Compensation Scheme - see Automatic Compensation. Plusnet will pay you automatic compensation in the following instances:
- Delayed activation of your broadband and/or landline service
- Delayed repair following a total loss of service
- Missed appointments
For compensation to be paid, you must have a CONFIRMED date for the failed activity. To see what is happening in detail, check the ticket history on your account - log into the portal in another tab, return here and click the PN TICKET link below. Look at the details of the tickets; if there appears to be no recent activity, contact support.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Openreach engineer appointment
06-12-2022 12:42 PM
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Hi @bhavish,
I'm really sorry about the missed visit yesterday, I've spoken with Openreach who apologise too and advised this happened due to a shortage of engineers in your area.
We've booked a new appointment for you so I've added details and covered off what will happen with compensation on your account here: https://www.plus.net/wizard/?p=view_question&id=229698366
Adam
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