On my third attempt at an engineer visit

[#1]

Are you overhead or underground feed? Would be interesting to see what the text under the matrix on here: https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome says.

[#2]

it says OH so i assume overhead

[#3]

Yes, that is overhead - does it say afterwards 'no anticipated problems', or something else?

[#4]

Single Dwelling Unit Residential OH Feed with no anticipated issues.

the pole was too dangerous to work on apparently

[#5 · Accepted solution]

in which case - if that is true - they will need a cherry-picker/hoist to connect the cable from the pole to your property. If you hear noting from PN  about that by the end of business tomorrow, I suggest you call them and ask for a timescale.