On my third attempt at an engineer visit

[#1]

Third FTTP installation attempt today (slot 8-1). Currently 10:30 AM, no engineer, no contact. All previous appointments have be no-shows by the engineer. We’ve had to take time off work.

Phoned support and was told they 'I don’t understand what you want, we can’t do anything.' Can a forum staff member please escalate this immediately?

[#2]

@elliot122 Have you seen an engineer yet?

[#3]

No. Still no contact from the engineer either.

[#4]

Sorry to hear that. What, if any, reasons were given for the previous failed appointments?

[#5]

No reason. They just didn’t show up

[#6]

OK. If this one doesn’t let us know, and we can give you further help.

[#7]

Is there any help you can give now? It seems unlikely they’ll arrive now. It’s completely ridiculous that they’ve missed 3 appointments and I’ve been without contact all 3 times.

[#8]

IF this appointment is missed, your next action is to email the Openreach CEO, who will pass you to the DSO,  and you should get a response from them within 24 hours, possibly quicker, with an action plan. We can't give the email out on here, but just Google 'Openreach CEO email address'.

Give them as much detail as possible.

[#9]

@elliot122 

My neighbour recently had an 8-1 installation appointment. The installer appeared at 3 pm. 

[#10]

But at least he turned up, @Baldrick1 . The OP  is just not seeing anyone.

[#11]

@elliot122 

Have a look to see if there are any Open / Closed questions on your PN account.

https://www.plus.net/wizard/?p=search

Brian

[#12]

I’m just suggesting that because there’s been two no shows, there’s no point in chasing before they are due.

[#13]

I get that, @Baldrick1 , but if this one doesn't show, the OP needs to kick up a fuss - and they should be due three 'no show' payments, as well.

[#14]

@elliot122 Was it third time lucky, or are you still waiting?

[#15]

indeed. but they could only complete the work inside the property and will need to return at a later date for the outside portion.