cancel
Showing results for 
Search instead for 
Did you mean: 

On hold for 1.5 hours and waiting

Tuesdayalogan
Hooked
Posts: 7
Registered: ‎07-12-2020

On hold for 1.5 hours and waiting

Just moved house and had an engineer over this morning. Was told my broadband would work immediately-and it hasn’t. So called customer service to see what’s happening. Talked to two different people who transferred me to each other and now here I am.... waiting again. What is going on????? Being on hold this long is not ok I’m so stressed and irritated.
2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,051
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: On hold for 1.5 hours and waiting

Thanks for your post @Tuesdayalogan 

I'm sorry for the delay. It can generally take up to midnight on the day that an engineer attends for an order to complete. I can see you've since spoken with an adviser and you're now up and running.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mav
Moderator
Moderator
Posts: 21,717
Thanks: 4,473
Fixes: 504
Registered: ‎06-04-2007

Re: On hold for 1.5 hours and waiting

Moderator's note(s):

Thread moved from ADSL Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still