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On hold for 1.5 hours and waiting

Newbie
Posts: 1
Registered: ‎07-12-2020

On hold for 1.5 hours and waiting

Just moved house and had an engineer over this morning. Was told my broadband would work immediately-and it hasn’t. So called customer service to see what’s happening. Talked to two different people who transferred me to each other and now here I am.... waiting again. What is going on????? Being on hold this long is not ok I’m so stressed and irritated.
2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 18,025
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Registered: ‎21-04-2017

Re: On hold for 1.5 hours and waiting

Thanks for your post @Tuesdayalogan 

I'm sorry for the delay. It can generally take up to midnight on the day that an engineer attends for an order to complete. I can see you've since spoken with an adviser and you're now up and running.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
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Registered: ‎06-04-2007

Re: On hold for 1.5 hours and waiting

Moderator's note(s):

Thread moved from ADSL Broadband to My Order.

Forum Moderator and Customer
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