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On hold for 1.5 hours and waiting

Tuesdayalogan
Hooked
Posts: 7
Registered: ‎07-12-2020

On hold for 1.5 hours and waiting

‎07-12-2020 7:18 PM

Just moved house and had an engineer over this morning. Was told my broadband would work immediately-and it hasn’t. So called customer service to see what’s happening. Talked to two different people who transferred me to each other and now here I am.... waiting again. What is going on????? Being on hold this long is not ok I’m so stressed and irritated.
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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: On hold for 1.5 hours and waiting

‎08-12-2020 6:46 PM

Thanks for your post @Tuesdayalogan 

I'm sorry for the delay. It can generally take up to midnight on the day that an engineer attends for an order to complete. I can see you've since spoken with an adviser and you're now up and running.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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Mav
Moderator
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Re: On hold for 1.5 hours and waiting

‎09-12-2020 5:06 AM

Moderator's note(s):

Thread moved from ADSL Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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