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When will i find out when my broadband will be activated? Account Cancelled by Plusnet by accident

Newbie
Posts: 1
Registered: ‎09-12-2020

When will i find out when my broadband will be activated? Account Cancelled by Plusnet by accident

My account was cancelled instead of upgraded by Plusnet and I am now without broadband at home. I have had to reopen another new account, a new router was dispatched on the 7th December but I still have no date for my broadband activation. My phone line fortunately wasn't cancelled, so I still have the same line and phone number from plusnet that I have had for the last 1.5 years.

My children are currently isolating from school and not able to do any school work and I cannot bear to be on hold for another hour or so whilst I am told that they don't have a ballpark date once again.

Also, I probably have a bill coming out of my account on Friday for the cancelled account and the billing team have told me I will have to phone up again (another hour on hold) to request a refund if that is the case.

You would think I was the one in the wrong............