cancel
Showing results for 
Search instead for 
Did you mean: 

No reward card email

tyred
Newbie
Posts: 2
Registered: ‎29-10-2022

No reward card email

On 2022-09-04 I followed a link from www.moneysavingexpert.com to plusnet, taking out broadband with a £65 reward card. I use firefox on linux and found buttons were missing on the plus.net web site, so I had to run `sudo update-crypto-policies --set LEGACY` as per https://community.plus.net/t5/Everything-else/missing-buttons-on-plusnet-site-on-Firefox/m-p/1801129... .
The broadband service went live on 2022-09-19, although my old phone number hasn't transferred yet.
I hadn't had an email about claiming the reward card, so on 2022-10-21 I filled out the form at https://www.plusnetrewards.com/Contact , but haven't had a reply. I do check junk.
I called Plusnet for an hour on 2022-10-27 which now shows as Question 228700028, but it seems read-only.
Can I please claim my reward card?

3 REPLIES 3
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,894
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: No reward card email

Hiya @tyred

 

I'm really sorry you have not received your reward and for the lack of communication around this . This is not the level of service we aim to provide and I can fully imagine the frustrations it is causing.  

 

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

 

I have looked into this and responded on the ticket here, please get back to me here once you have reviewed and updated the ticket. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
tyred
Newbie
Posts: 2
Registered: ‎29-10-2022

Re: No reward card email

Hi @SammyM 

I've updated the ticket, thanks.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,894
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: No reward card email

Ta, I have now sorted that for you and I am glad I was able to come to a resolution for you. 

 

Is there anything else I can help?

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team