Broadband not delivered

charlieg · ‎26-10-2022

Hi there,

not sure if anyone can help,

My broadband order tracker says "checking your line"

it has been like this for over 1 week,

please could someone give me an accurate ETA as I work from home for the NHS and not having any internet is quite distressing.

Gandalf · ‎21-04-2017

Hi @charlieg,

I've just checked your order and I can confirm your broadband's due to go live on the 1st November before midnight.

Let us know if you have any issues.

Anoush Mortazavi
Operations Assurance Professional
Plusnet

charlieg · ‎26-10-2022

I think someone tried to deliver it yesterday, will they try again? Or will they leave it at the post office?

jab1 · ‎24-02-2012

@charlieg Deliver what - your Hub?

John

Townman · ‎22-08-2007

@jab1 if it was the Post Office, then yes then the hub. Hub deliveries are now tracked.

@charlieg the post office will do whatever you now ask them to do given that you were not in when they arrived - they ought to have posted it through the letterbox!

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jab1 · ‎24-02-2012

@Townman Agreed - was a bit distracted when I posted that. There should have been a card left, with alternatives.

John

bobpullen · ‎04-04-2007

@charlieg wrote:
I think someone tried to deliver it yesterday, will they try again? Or will they leave it at the post office?

I've just sent you an email/SMS with the tracking reference. I suspect you can either pick up from your local sorting office or alternatively arrange re-delivery using the link I've provided you with.

Bob Pullen
Plusnet Product Team
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