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No idea what the status of my order is

Newbie
Posts: 2
Registered: ‎14-09-2020

No idea what the status of my order is

My fibre is supposed to be activated tomorrow (15th), but the order tracker is currently showing the "strActivationDate" thing, and there's no sign of the router having been ordered. I need this in place before the weekend, and have had no response at all from Plusnet on Twitter or Facebook.

 

Shockingly poor service.

2 REPLIES 2
Newbie
Posts: 2
Registered: ‎14-09-2020

Re: No idea what the status of my order is

Looks like it has been activated now and the router has been ordered.

Would have been nice to receive the router _before_ activation though...
Plusnet Help Team
Plusnet Help Team
Posts: 17,985
Thanks: 5,730
Fixes: 963
Registered: ‎21-04-2017

Re: No idea what the status of my order is

Thanks for getting in touch @DarrenNI 

I'm sorry to see you've not received your router before you were activated.

I picked up your message on Facebook earlier today and I tried to call the account holder but there was no answer so I dropped a support ticket on the account regarding this Here.

I plan to try to call again tomorrow to follow things up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team