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No engineer

jschesh
Newbie
Posts: 2
Registered: ‎25-02-2022

No engineer

The BT Openreach engineer didn't turn up today. I've not heard anything from Plusnet or Openreach. What is the normal procedure now? Will someone do something or do i need to call someone. BT Openreach or Plusnet?
3 REPLIES 3
jab1
Legend
Posts: 17,069
Thanks: 5,465
Fixes: 254
Registered: ‎24-02-2012

Re: No engineer

@jschesh What was the engineer arranged for?

John
jschesh
Newbie
Posts: 2
Registered: ‎25-02-2022

Re: No engineer

Yes he was arranged. No matter, I just got an email from PN saying it was "delayed". I guess someone's on the case
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
Fixes: 96
Registered: ‎22-01-2018

Re: No engineer

Hiya @jschesh,

 

I am really sorry that the engineer did not attend the property to complete your install, it was due to further work needed to be completed externally and I am really sorry for the inconvenience this has caused.

 

I can see you have raised this to our complaints team and they have assigned you a personal case handler, who has provided more detail here

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team