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No engineer

jschesh
Newbie
Posts: 2
Registered: ‎25-02-2022

No engineer

‎25-02-2022 8:56 PM

The BT Openreach engineer didn't turn up today. I've not heard anything from Plusnet or Openreach. What is the normal procedure now? Will someone do something or do i need to call someone. BT Openreach or Plusnet?
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jab1
Legend
Posts: 17,080
Thanks: 5,472
Fixes: 254
Registered: ‎24-02-2012

Re: No engineer

‎25-02-2022 9:00 PM

@jschesh What was the engineer arranged for?

John
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jschesh
Newbie
Posts: 2
Registered: ‎25-02-2022

Re: No engineer

‎25-02-2022 11:38 PM

Yes he was arranged. No matter, I just got an email from PN saying it was "delayed". I guess someone's on the case
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SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
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Registered: ‎22-01-2018

Re: No engineer

‎27-02-2022 10:55 AM

Hiya @jschesh,

 

I am really sorry that the engineer did not attend the property to complete your install, it was due to further work needed to be completed externally and I am really sorry for the inconvenience this has caused.

 

I can see you have raised this to our complaints team and they have assigned you a personal case handler, who has provided more detail here. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
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