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New customer, still waiting for connection

Posts: 1
Registered: ‎26-02-2022

New customer, still waiting for connection


We are still awaiting connection. This was supposed to be on Monday 22nd. The 'question' has now been closed as openreach were supposed to connect today. This hasn't happened and your call centre is closed till Monday.
What am I supposed to do? Why did you close the question without checking whether it had been completed?
I am so close to cancelling the contract.

Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
Fixes: 96
Registered: ‎22-01-2018

Re: New customer, still waiting for connection

Hiya @SallyC,


I'm really sorry for the confusion and for any undue stress this is causing.


When the engineer had attended he could not find a dial tone and he has passed it back to our suppliers for further investigation.


Our provisioning team will pick this up tomorrow to track an update for you and add it to the ticket here.


Please get back to me if you need any further help or you don't hear back from them tomorrow so I can pick this up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team