I'm really sorry for the confusion and for any undue stress this is causing.
When the engineer had attended he could not find a dial tone and he has passed it back to our suppliers for further investigation.
Our provisioning team will pick this up tomorrow to track an update for you and add it to the ticket here.
Please get back to me if you need any further help or you don't hear back from them tomorrow so I can pick this up for you.
If this post resolved your issue please click the 'This fixed my problem' button
| Sammy M - Sheffield Team|
Plusnet Help Team