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No communication

maisieraeoshea
Newbie
Posts: 3
Thanks: 2
Registered: ‎19-07-2021

No communication

I ordered broadband weeks ago, and the installation date is supposed to be tomorrow, but we haven't heard anything or received a router
2 REPLIES 2
Mav
Moderator
Moderator
Posts: 20,773
Thanks: 3,961
Fixes: 438
Registered: ‎06-04-2007

Re: No communication

Moderator's note(s):

Thread moved from Fibre Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,645
Thanks: 7,011
Fixes: 1,170
Registered: ‎21-04-2017

Re: No communication

Thanks for your post @maisieraeoshea and welcome to our Community Forums.

I'm really sorry to see we've not given you an update on your order. Unfortunately this is due to a mistake we've made, but I've passed feedback on about this, so we can try to learn moving forward.

I can see you've since phoned us and an adviser's raised this with the right team to process your order. We should be able to confirm your installation date for an engineer visit within 24-48 hours.

Feel free to post back if there are further issues or anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team