While I appreciate the responsiveness of the help team on this forum, and am corresponding with them via private messages, I wanted to let people know that so far I've been sent to Blackhawk to chase this because Plusnet said they'd sent the details through, but Blackawk said they haven't got them and I have to go back to Plusnet.
I find this rather absurd. Why should I have to chase Plusnet's supplier for something Plusnet are supposed to give me?
I'm reasonably confident this will be resolved but for the record I object to Plusnet making this so painful. Why use the reward card system at all? Why not just give an upfront credit or discount on the package?
