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No Confirmation after sign up

FIXED
colinm123
Browser
Posts: 2
Fixes: 1
Registered: ‎10-01-2022

No Confirmation after sign up

Hi,

I signed up for PlusNet broadband an engineer is supposed to be coming on Mon 17th, but I didn't get any emails at all from PlusNet (checked spam folder also) for sign up or for engineer confirmation. Money has been debited.

Will the engineer also bring the router?

2 REPLIES 2
Den1
Rising Star
Posts: 151
Thanks: 9
Fixes: 2
Registered: ‎24-10-2013

Re: No Confirmation after sign up

Hi welcome to the forums, your router is posted out by plusnet you should receive it couple of days before you go live, have you checked the status of you order in you account, sometimes orders get stuck in their systems and need manual intervention.

colinm123
Browser
Posts: 2
Fixes: 1
Registered: ‎10-01-2022

Re: No Confirmation after sign up

Fix

Got it sorted after speaking to support on the phone