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Call plan missing

Hospice
Interested
Posts: 1
Registered: ‎10-01-2022

Call plan missing

When signing up for my Broadband, I also included the call plan for Evening and Weekend calls, this showed on my final order online and the payment screen. I have now received the welcome letter from Plusnet and my Phone Plan show as Line Only.
When I access my details online it shows nothing as I'm informed my order is still being created.

Is the Welcome letter showing the wrong details?
I luckily took a screen shot of my laptop when finalising the order online.
I would be pleased if someone from Plusnet could investigate this for me.
Regards
Graeme Anderson
1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Call plan missing

Hiya @Hospice, thanks for getting in touch. I am sorry for the issues with your call plan and that it's not been put on the one chosen.

 

I have created a a ticket here for you: https://www.plus.net/wizard/?p=view_question&id=221026474, if you can please reply confirming the plan you are wanting we can get that actioned for you once able to, though we will likely need to wait until the service is now live.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team