No Acknowledgement

[LaurenB]

Hiya @Chobbes65, if you place a new order, either way you choose to do so (whether online or over the phone) if you give us a nudge on here right away we can look to intervene and amend the order for a preferable date for you.

[Chobbes65]

Thank you. The only reason I asked is I (apparently) have a SOGEA line, which has messed up the order I was trying to place, meaning I've had to cancel,as the activation date is not suitable.

I just don't want to go through this again! 

[MisterW]

I (apparently) have a SOGEA line.

I'm surprised that you arent aware that you have a SoGEA line.

To explain, SoGEA stands for Single Order Generic Ethernet Access, this is an FTTC service without an analogue telephone service.

So presumably you don't have a telephone service (or telephone number) ?

The problem with PlusNet taking over a SoGEA line is that they don't offer the FTTC only service (yet?) and would have to order a phone line with a new number together with migration of the existing FTTC service.

[adam945]

I could have pushed your activation date back to April, on the order which was already going through

"Hello @Chobbes65

Thanks a lot for getting back to me and I'm sorry to see that the activation date has been pushed back, I did request the 18th, however it's been pushed back due to engineer availability. This isn't concrete though, and can be amended by ourselves, are there any other dates beyond the 22nd that you'd like me to push the orders back to? Your services with the current provider will remain active in the meantime. (activation dates cannot be on a weekend)."

Ah well, it doesn't really matter how you sign up, whether it's online or over the phone, give us a nudge on here as soon as a new account is created, and let us know which date you'd like us to request (switch dates can be changed by Openreach due to engineer availability), and we'll get sorted.

[Chobbes65]

Hi, as an end user, I'm not sure how I'm supposed to know about having a different line, but there you go.
Yes, I do have a telephone and a number. We don't use it, but we still have one. This week however, BT have switched us to a digital phone, but again, mine isn't even plugged in.
Are you suggesting then, that if isn't worth me trying to switch to you, as it will be difficult?

[adam945]

It won't be difficult at all @Chobbes65

If you just let us know when you've created an account, we'll get the orders placed and can amend the activation date to suit your requirements. It's just worth noting that on any order, whether the line is WLR or SOGEA, requested activation dates can be pushed back due to engineer availability.

[MisterW]

Yes, I do have a telephone and a number. We don't use it, but we still have one.

Sounds like BT moved you to Digital Voice Access(DVA) whereby your telephone service is provided over the internet. If you don't use the phone then I can see why you wouldnt be interested BUT they should have informed you!. Particularly that the service is not available (even for emergency calls) in the event of a power (or internet) failure.

[Chobbes65]

Thanks everyone for your help. This is exactly why I want to move to plusnet!
I'm clear now exactly what I need to do, just need to sort some time off work to arrange the switch around.

[Gandalf]

Hi @Chobbes65 

I've just spotted this and as your line is working, we don't actually need to arrange an engineer visit to your property.

When taking over a working line, there's a minimum lead time of 10 working days, beginning from when the order's confirmed in the supplier systems and can also be dependent on engineer availability for external work.

I thought I'd let you know as I don't want you to take time off work unnecessarily as I know how precious time off can be