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Our Provisioning Team are currently in the process of placing the orders to take over the services on your line, we're having to do things a little differently though as the line registered at the property is what we call an SOGEA line.
No actions are required from yourself though, once the orders have been placed and have progressed, you'll receive your activation date. Let me know if you have any further questions at all. 
Fair enough @Chobbes65
An SOGEA line runs on slightly different technology to the standard PSTN service, so the way we place the orders differs slightly. There's been a slight issue with the original orders to take over the line, but I've popped your account into my personal workflow and will replace the orders once the current ones are cancelled down.
Please disregard any automated emails stating that orders have been cancelled for now, I'll be in touch once we have a new committed activation date.
Thanks for getting back to me @Chobbes65
I'll be replacing the orders later today, so hopefully we'll have an activation date by the end of the week. Have you just moved into the property? Your services with the current provider won't be cut off until we take over the line.
Ah fair enough, yeah that makes sense.
We'll have tons of notice as to when the switch date is, but if you want to give us a shout on the switch date itself, once the previous supplier have cut you off, we'll see if we can get you activated ahead of our automated system.
I've replaced your orders this afternoon so we'll know when you're going live shortly.
Hello @Chobbes65
Thanks a lot for getting back to me and I'm sorry to see that the activation date has been pushed back, I did request the 18th, however it's been pushed back due to engineer availability. This isn't concrete though, and can be amended by ourselves, are there any other dates beyond the 22nd that you'd like me to push the orders back to? Your services with the current provider will remain active in the meantime. (activation dates cannot be on a weekend).
If you would like to cancel though, this will have to be done through our Customer Options Team, if you'd like to give them a call on 0800 013 2632.
Ah okay, sorry to hear that @Chobbes65
Downtime is usually less that two hours on the switch date to be honest, although we can't fully guarantee it. But once you've been cut off by the previous supplier, you can always contact us to see if our orders are complete, then we can manually activate the broadband component.
It's up to you though, let us know if you need anything else.