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Nightmare getting Plusnet to finalise my installation

Tiggy777
Interested
Posts: 1
Registered: ‎09-09-2021

Nightmare getting Plusnet to finalise my installation

Hi all

What a mistake joining plusnet

Engineer can to connect me up, unfortunately the box in the street had a wire cut.

  1. Said they would came back 'nothing'
  2. Called won't answer
  3. Emailed No answer
  4. Chat is a waste of time as Joe (bot) tell me to call (see point 2 above)

What more can I do... 

Tried to cancel but again no answer( can you tell I am MAD)

Love to all

Tiggy X

3 REPLIES 3
jab1
Aspiring Legend
Posts: 11,214
Thanks: 3,685
Fixes: 136
Registered: ‎24-02-2012

Re: Nightmare getting Plusnet to finalise my installation

@Tiggy777 If it is a BT infrastructure problem, then I'm afraid it is only BT who can really answer, and it depends on engineer availability. Do you have any open tickets on your account, which may give further details?

If you try to cancel, you will have early termination charges to pay, and still have the issue if you go to another provider.

John
dvorak
Moderator
Moderator
Posts: 28,413
Thanks: 6,241
Fixes: 1,453
Registered: ‎11-01-2008

Re: Nightmare getting Plusnet to finalise my installation


Moderators Note


This topic has been moved from ADSL Broadband to My Order 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,261
Thanks: 9,192
Fixes: 1,478
Registered: ‎21-04-2017

Re: Nightmare getting Plusnet to finalise my installation

Hi @Tiggy777

I'm sorry for the issues with your order. We don't have an email address for support and you can call us on 0800 432 0200 any day between the hours of 8am while 8pm and we'll be happy to help.

If you can though private message me your account username, I'll be happy to take a look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team