New plusnet account query

[#1]

I was supposed to be transferred over from EE on 13/09 , I received a text telling me that there was a delay in getting new routers but that I should receive mine by 06/09 since then I have heard absolutely nothing ! 

I have tried various time to get in touch via phone line but I'm just constantly on hold 40 - 60 minutes and the online chat facility is never available Can anybody help ?

[#2]

Wrong thread; this isn't an ADSL query; ask in My Order one.

[#3]

Moderators Note.
Moved to My Order from Broadband

[#4]

Hi @EmDee03

I am sorry that you haven't heard anything more regarding your order.

Would you be ab le to send me your username in a private message and we can look into this for you

- Warwick