cancel
Showing results for 
Search instead for 
Did you mean: 

New orders....how long???

FIXED
mjs10
Newbie
Posts: 4
Thanks: 1
Registered: 15-06-2018

New orders....how long???

Hi folks,
How long does it usually take from placing an order with Plusnet to finally getting activated?
Ordered a PlusNet fibre & phone package on the 19/05/18.
Still waiting nearly a month later for further info. Received the "welcome pack" but thats it.
According to the online progress page, my line is still being checked!!
Tried to get more progress info but the online chat never seems to be working and im fed up of sitting waiting on hold to actually get to speak to a anyone.
Cant say Im overly impressed so far😯
8 REPLIES
Nattrassj12
Newbie
Posts: 2
Thanks: 1
Registered: 15-06-2018

Re: New orders....how long???

2 weeks on average, I'm also a high dissatisfied customer,
mjs10
Newbie
Posts: 4
Thanks: 1
Registered: 15-06-2018

Re: New orders....how long???

Thanks for the reply.
2 weeks, oh dear looks like theres a problem with my order then!!
Looks like I will just have to phone them again and sit on hold for.......a .....really......long.......time😌
Kimberlin
Rising Star
Posts: 61
Thanks: 11
Registered: 23-11-2015

Re: New orders....how long???

I've just switched back from BT to Plusnet and it took 14 days. The only issue was the router not turning up by the day of activation which became an irrelevance anyway as I've just continued to use my BT Homehub 6, otherwise, faultless. Hope you get it sorted soon.

bmc
Pro
Posts: 872
Thanks: 172
Fixes: 6
Registered: 28-02-2017

Re: New orders....how long???

@mjs10

Put you phone number in the following.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

In the narrative below the results does it say anything about an open order.

 

Brian

mjs10
Newbie
Posts: 4
Thanks: 1
Registered: 15-06-2018

Re: New orders....how long???

Hi Brian,
No mention of a new order as far as I can tell. Rather a lot of technical jargon though!!
Do you reckon this lack of a "new order" statement means that my plusnet order isnt progressing?
Moderator
Moderator
Posts: 26,690
Thanks: 1,614
Fixes: 123
Registered: 14-04-2007

Re: New orders....how long???

I think you need some input from the Plusnet help team.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
mjs10
Newbie
Posts: 4
Thanks: 1
Registered: 15-06-2018

Re: New orders....how long???

Id love some input!!
Online chat seems to be offline!! and I think Ive heard the full Plusnet "all our staff are busy" music playlist😉
Will just have to keep trying.
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: New orders....how long???

Fix

Sorry to hear this.

I'm looking into this for you and I'll update your account shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team