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New order not activated

Posts: 1
Registered: ‎03-10-2021

New order not activated


I placed an order for fibre broadband on the 9th September, and it has been stuck on "your order is being processed" for the last 3 weeks. 

The line check passed and payment has been taken, could someone please advise on the holdup? 


Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: New order not activated

Hiya @jackhawkins001, thanks for getting in touch.


I am really sorry for the issues with your order and that the service is not live yet as expected. It looks like there is a delay and our Provisioning Team are already on the case and have been providing regular updates via the open ticket here: and via email for you.


I'm really sorry for the inconvenience caused in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team