New order not activated

[#1]

Hello,

I placed an order for fibre broadband on the 9th September, and it has been stuck on "your order is being processed" for the last 3 weeks. 

The line check passed and payment has been taken, could someone please advise on the holdup? 

[#2]

Hiya @jackhawkins001, thanks for getting in touch.

I am really sorry for the issues with your order and that the service is not live yet as expected. It looks like there is a delay and our Provisioning Team are already on the case and have been providing regular updates via the open ticket here: https://www.plus.net/wizard/?p=view_question&id=217802157 and via email for you.

I'm really sorry for the inconvenience caused in the meantime.