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New customer

FIXED
zoom1266
Newbie
Posts: 4
Registered: ‎10-11-2016

New customer

I'm due to go on line in a few days time from BT. I notice that Plusnet use McAfee for protection, as do BT. Do I have to un-install it then install Plusnets version? or do I leave it as it is?

4 REPLIES 4
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: New customer

Fix

Hello there and welcome to our community forums @zoom1266

 

I believe you would need to uninstall your current McAfee and then download/install Plusnet Protect powered by McAfee at https://www.plus.net/AddOns.html

 

I hope this helps

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
zoom1266
Newbie
Posts: 4
Registered: ‎10-11-2016

Re: New customer

Hi Anoush, I managed to sort this. I found a link on the Plusnet web site that installed their McAfee version, which uninstalled the BT version. So I am now up to speed.

Thank you so much for your concern and input, it's much appreciated.

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: New customer

No problem, that's good to hear Thumbs_Up Thanks for getting back to us to confirm.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
Mav
Moderator
Moderator
Posts: 21,647
Thanks: 4,451
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Registered: ‎06-04-2007

Re: New customer

Moderator's note by Mike (Mav): I have changed the fix to Anoush as per message #2.

Forum Moderator and Customer
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