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New Router Not Received

FIXED
akashi
Dabbler
Posts: 12
Fixes: 1
Registered: 23-10-2016

New Router Not Received

HI,

I renewed my contract on 02/02/2017 and was promised a new router as part of the deal.

I still haven't received it and was wondering how long it takes to arrive?

Thanks.

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: New Router Not Received

Hi there

 

I've looked into your account and I can see that your router hasn't actually been ordered. I've placed the order now and you should receive it this week. Really sorry for any inconvenience caused Sad

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
akashi
Dabbler
Posts: 12
Fixes: 1
Registered: 23-10-2016

Re: New Router Not Received

Thank you for sorting this for me.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: New Router Not Received

Fix

No problems, if there's anything else I can help with just let me know.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support