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New Package Should Have Activated 1st December

Parallax
Dabbler
Posts: 22
Thanks: 2
Fixes: 2
Registered: ‎09-01-2019

New Package Should Have Activated 1st December

yesterday

I upgraded to Full Fibre 900 on 28th November, and received an email saying it would take effect on 1st December. As of the evening of 4th December, it hasn't. The billing area says I'm out of contract, and am now paying a huge amount of money. Any ideas?

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MisterW
Superuser
Superuser
Posts: 18,332
Thanks: 7,773
Fixes: 524
Registered: ‎30-07-2007

Re: New Package Should Have Activated 1st December

2 hours ago

Call customer support to check what's happening with the upgrade

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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