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New Order - received message about 'Cease on line' from previous provider, do i need to do anything?

FIXED
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: New Order - received message about 'Cease on line' from previous provider, do i need to do an...

Apologies for any confusion.

@Townman wrote:

This is to inform you that your request to place your phone order to transfer your services cannot be processed because there is a cease on the line from your current provider. This is due to complete on the 08/06/2021.

Can a systems amendment request please be raised to have this communication text corrected?

As per the discussion in the Superuser private board last week, this was due to agent error not a system communication. 

We'll pass feedback on to try to ensure this doesn't happen again. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Townman
Superuser
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Registered: ‎22-08-2007

Re: New Order - received message about 'Cease on line' from previous provider, do i need to do an...

@Gandalf 

Thank you - I had missed that escalation discussion!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: New Order - received message about 'Cease on line' from previous provider, do i need to do an...

Ah OK. No problem @Townman

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet