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New Fibre/Phone customer and router order

FIXED
bridder
Dabbler
Posts: 14
Thanks: 1
Registered: 10-04-2018

New Fibre/Phone customer and router order

Hi PN, I'm a new customer with a go live date of the 25th, next Wednesday. I can't seen anywhere in my account pages either in the Help Assistant tickets or Order Tracker that my router has been ordered and dispatched, I've also seen a post in the Fibre Broadband section that states you only use First Class Royal Mail at 3-5 days, we are only 6 days away now 4 working days and would feel comforted if I knew the router was on its way to me. Just trying to be proactive and get me up and running at the earliest date/time and not have to wait around for a router in the post.

Please could this be chased up, thanks.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,290
Thanks: 2,504
Fixes: 412
Registered: 21-04-2017

Re: New Fibre/Phone customer and router order

Fix

Hi there.

Routers are ordered automatically 48 hours before an activation date, as they usually arrive much quicker than the official 3-5 working day timeframe.

However, to make sure it does arrive before then I've manually placed the order now so you should have it within a couple of days.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bridder
Dabbler
Posts: 14
Thanks: 1
Registered: 10-04-2018

Re: New Fibre/Phone customer and router order

Thanks Anoush.

Plusnet Help Team
Plusnet Help Team
Posts: 8,290
Thanks: 2,504
Fixes: 412
Registered: 21-04-2017

Re: New Fibre/Phone customer and router order

No problems at all.
Sorry for the concern as it’s nearing your activation date.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bridder
Dabbler
Posts: 14
Thanks: 1
Registered: 10-04-2018

Re: New Fibre/Phone customer and router order

Quick follow up. The router arrived this morning Thumbs Up