19-04-2018 2:26 PM - edited 20-04-2018 7:51 AM
Hi PN, I'm a new customer with a go live date of the 25th, next Wednesday. I can't seen anywhere in my account pages either in the Help Assistant tickets or Order Tracker that my router has been ordered and dispatched, I've also seen a post in the Fibre Broadband section that states you only use First Class Royal Mail at 3-5 days, we are only 6 days away now 4 working days and would feel comforted if I knew the router was on its way to me. Just trying to be proactive and get me up and running at the earliest date/time and not have to wait around for a router in the post.
Please could this be chased up, thanks.
Fixed! Go to the fix.
Routers are ordered automatically 48 hours before an activation date, as they usually arrive much quicker than the official 3-5 working day timeframe.
However, to make sure it does arrive before then I've manually placed the order now so you should have it within a couple of days.