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Query for ticket on my account pages

FIXED
bridder
Dabbler
Posts: 14
Thanks: 1
Registered: ‎10-04-2018

Query for ticket on my account pages

I'm hoping someone could help me understand what the following message in a ticket that has appeared, silently overnight in my account pages means, it is marked as INTERNAL, message below;

"The appointment requested doesn't give us enough time to complete the order. Please contact the customer to book a new appointment and progress the order."

I've not received any contact as yet, maybe later or pehaps not until Monday, my activation date is/was Wed 25/4/18 and my Hub One just arrived this morning.

Thanks.

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,285
Thanks: 621
Fixes: 238
Registered: ‎01-01-2012

Re: Query for ticket on my account pages

Fix

Hi there.

It looks like that the ticket was raised in error as I've checked your orders and they're still set to complete on the 25th.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bridder
Dabbler
Posts: 14
Thanks: 1
Registered: ‎10-04-2018

Re: Query for ticket on my account pages

OK Matthew, thanks for checking my order over.