New Fibre/Phone customer and router order

[#1]

Hi PN, I'm a new customer with a go live date of the 25th, next Wednesday. I can't seen anywhere in my account pages either in the Help Assistant tickets or Order Tracker that my router has been ordered and dispatched, I've also seen a post in the Fibre Broadband section that states you only use First Class Royal Mail at 3-5 days, we are only 6 days away now 4 working days and would feel comforted if I knew the router was on its way to me. Just trying to be proactive and get me up and running at the earliest date/time and not have to wait around for a router in the post.

Please could this be chased up, thanks.

[#2 · Accepted solution]

Hi there.

Routers are ordered automatically 48 hours before an activation date, as they usually arrive much quicker than the official 3-5 working day timeframe.

However, to make sure it does arrive before then I've manually placed the order now so you should have it within a couple of days.

Anoush

[#3]

Thanks Anoush.

[#4]

No problems at all.
Sorry for the concern as it’s nearing your activation date.

[#5]

Quick follow up. The router arrived this morning