New Customer Awaiting Router

[#1]

Our broadband activation date was stated as 22nd March but our old provider has remained live until this evening and no PlusNet router has been received.

PlusNet please can you advise what is going on with my order and assure me that you will not leave us two Key Workers without the internet we need to work from home tomorrow?

[#2]

Moderators Note
This topic has been moved from Fibre Broadband to My Orders.

[#3]

Thank you for moving this in to the correct thread. Can I expect a reply overnight at all as we critically need broadband tomorrow throughout the day.