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New Customer Awaiting Router

Bort
Hooked
Posts: 9
Thanks: 1
Registered: ‎29-03-2021

New Customer Awaiting Router

Our broadband activation date was stated as 22nd March but our old provider has remained live until this evening and no PlusNet router has been received.

PlusNet please can you advise what is going on with my order and assure me that you will not leave us two Key Workers without the internet we need to work from home tomorrow?
2 REPLIES 2
Strat
Moderator
Moderator
Posts: 30,426
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Fixes: 506
Registered: ‎14-04-2007

Re: New Customer Awaiting Router

Moderators Note
This topic has been moved from Fibre Broadband to My Orders.

Customer and Forum Moderator. Windows 10 Firefox 88.0.1 (64-bit)

Bort
Hooked
Posts: 9
Thanks: 1
Registered: ‎29-03-2021

Re: New Customer Awaiting Router

Thank you for moving this in to the correct thread. Can I expect a reply overnight at all as we critically need broadband tomorrow throughout the day.